Remote Insurance Service Representative

Afni, Inc.; United States; Remote; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k)

Paid time off

Job summary

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to serve as the primary contact for customers, handling policy inquiries, account maintenance, billing questions, and general insurance services.

You will deliver exceptional service while solving problems in a fast-paced environment. Role focuses on customer-first interactions, strong communication, and the ability to navigate multiple systems.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to handle customer concerns with empathy and professionalism.
• Proficient with computers and able to navigate multiple applications.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems to access account information and complete transactions.
• Adhere to company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Detail oriented

Typing

Education

High school diploma or equivalent

Job description

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to serve as the primary contact for customers, handling policy inquiries, account maintenance, billing questions, and general insurance services.

You will deliver exceptional service while solving problems in a fast-paced environment. Role focuses on customer-first interactions, strong communication, and the ability to navigate multiple systems.