Insurance Service Pro | Paid Training, Benefits & Growth

Afni, Inc.; Tucson (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid training program

Leadership team that believes in you

Supportive team culture

Paid personal time off

Paid sick time

Health/vision/dental benefits

401k with matching contributions

Tuition reimbursement program

Other perks

Job summary

Afni, Inc. is hiring Insurance Service Specialists to support policyholders through inbound calls in a home-office setting. You will deliver first-class service, resolve inquiries, and process orders with accuracy in a fast-paced environment.

The role emphasizes a strong customer focus, clear communication, and the ability to upsell when appropriate, with 8-hour shifts across 40 hours per week, including weekends and some holidays.

Qualifications

• Excellent communication and active listening to handle inbound calls professionally.
• Sales mindset with ability to upsell products/services while maintaining quality support.
• Minimum 6 months in a customer service role and availability for paid training.

Responsibilities

• Provide world-class customer service to inbound callers using product knowledge to resolve issues.
• Process orders, update accounts and records, and multitask with attention to detail.

Skills

Communication

Active listening

Rapport building

Time management

Sales experience

Customer service

Home office setup

Education

GED or High School Diploma

Job description

Afni, Inc. is hiring Insurance Service Specialists to support policyholders through inbound calls in a home-office setting. You will deliver first-class service, resolve inquiries, and process orders with accuracy in a fast-paced environment.

The role emphasizes a strong customer focus, clear communication, and the ability to upsell when appropriate, with 8-hour shifts across 40 hours per week, including weekends and some holidays.