Remote Insurance Service Rep - Non-Licensed

Afni, Inc.; Phoenix (AZ); Teletrabalho; USD 23 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development opportunities

Paid training

Resumo da oferta

Afni, Inc. is seeking Insurance Service Representatives to provide non-licensed policy servicing, billing support, and account assistance in the Phoenix metro area. You will be the primary contact for customers, documenting interactions and guiding questions to licensed agents when needed.

Starting at $16.50 per hour for a 40-hour work week, with potential to earn an additional $3 per hour as a bonus. This is a home-based role requiring a distraction-free workspace and wired internet.

Qualificações

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Proficiency with computers and navigating multiple applications.
• Attention to detail in a structured environment.

Responsabilidades

• Provide outstanding customer service through inbound phone interactions.
• Assist with policy servicing, updates, billing inquiries and general questions.
• Explain insurance products and policy details to non-licensed customers.
• Document interactions and maintain detailed records in company systems.
• Research and resolve customer concerns to ensure a positive experience.
• Navigate multiple systems to access account information and complete transactions.
• Adhere to company policies, compliance requirements and quality standards.
• Identify opportunities to transfer customers to licensed agents when needed.
• Meet performance expectations for quality, productivity, attendance, and satisfaction.

Conhecimentos

Customer service

Communication

Problem solving

Attention to detail

Empathy

Time management

Documentation

Active listening

Learner mindset

tech aptitude

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Afni, Inc. is seeking Insurance Service Representatives to provide non-licensed policy servicing, billing support, and account assistance in the Phoenix metro area. You will be the primary contact for customers, documenting interactions and guiding questions to licensed agents when needed.

Starting at $16.50 per hour for a 40-hour work week, with potential to earn an additional $3 per hour as a bonus. This is a home-based role requiring a distraction-free workspace and wired internet.