Remote Insurance Sales & Service Associate

Jerry.ai; Williamstown (NJ); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Medical, dental, vision insurance

401K match

Paid vacation time

Remote work

Job summary

Jerry.ai is hiring for a Customer Operations role focused on helping customers with auto and home insurance, financing, and service needs. You’ll answer inbound calls, guide customers through the app, and ensure the right coverage with a focus on service excellence.

The position blends sales and service paths, with a supportive team and a remote-first environment enabling flexible scheduling and career growth.

Qualifications

• Experience in customer service, sales or hospitality is a plus but not required.
• Ability to handle inquiries with empathy and professionalism.
• Comfort with up-selling and cross-selling opportunities.

Responsibilities

• Take great care of customers and anticipate needs beyond explicit questions.
• Answer inbound calls from customers shopping auto, home, motorcycle, and other policies; update policies as needed.
• Navigate the app to match customers with the right coverage and carrier.
• Resolve issues and remove barriers to get customers the right service.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to help ship improvements and product enhancements.

Skills

Customer service

Sales

Hospitality

Job description

Jerry.ai is hiring for a Customer Operations role focused on helping customers with auto and home insurance, financing, and service needs. You’ll answer inbound calls, guide customers through the app, and ensure the right coverage with a focus on service excellence.

The position blends sales and service paths, with a supportive team and a remote-first environment enabling flexible scheduling and career growth.