Remote Inside Sales & Service Associate

Jerry; Augusta (GA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K match

Equity (stock options)

Flexible scheduling

Remote work

Job summary

Jerry.ai is seeking a Customer Operations teammate to support our fast-growing insurance platform. You will handle inbound calls, help customers with auto, home, and other policies, and keep the experience friendly and efficient as we expand.

Join a remote-first team with flexible scheduling, equity opportunities, and a mission to simplify insurance. Whether you’re in sales or service, you’ll learn the product inside out and contribute to a culture that values ownership, collaboration, and

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don’t just answer the question asked - they catch the thing the customer didn’t know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests - vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you’re hearing. The feedback loop here is short enough that you’ll see your suggestions ship.

Job description

Jerry.ai is seeking a Customer Operations teammate to support our fast-growing insurance platform. You will handle inbound calls, help customers with auto, home, and other policies, and keep the experience friendly and efficient as we expand.

Join a remote-first team with flexible scheduling, equity opportunities, and a mission to simplify insurance. Whether you’re in sales or service, you’ll learn the product inside out and contribute to a culture that values ownership, collaboration, and