Remote Insurance Sales Associate

Amica Mutual Insurance Company; Lincoln (RI); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company match

Paid vacation

Holidays

Sick time

Parental leave

Tuition reimbursement

Employee wellness

Job summary

Amica Mutual Insurance Company in Lincoln, RI, seeks a Call Center Sales/Customer Service Associate to handle inbound and outbound calls, assisting potential and existing clients with insurance inquiries and converting inquiries into sales. The role requires a high school diploma, strong communication, and customer service skills; prior sales is a plus.

Training includes obtaining a state license with ongoing education.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Inbound Calls: Answer incoming calls to assist potential and existing clients with their insurance inquiries.
• Outbound Calls: Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into sales.
• Phone Adherence: Adhere to Amica’s phone standards and protocols to ensure productivity and consistency in customer interactions.
• Activity Management: Document all sales activities in a timely and organized manner to ensure appropriate follow-up.
• Compliance and Education: Complete required continuing education to remain compliant with industry standards and regulations.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales experience

Communication skills

Computer skills

Insurance knowledge

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Lincoln, RI, seeks a Call Center Sales/Customer Service Associate to handle inbound and outbound calls, assisting potential and existing clients with insurance inquiries and converting inquiries into sales. The role requires a high school diploma, strong communication, and customer service skills; prior sales is a plus.

Training includes obtaining a state license with ongoing education.