Insurance Customer Care Associate - Remote Friendly

Amica Insurance; Phoenix (AZ); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation

Holidays

401k with company match

Tuition reimbursement

Wellness reimbursement

Parental leave

Student loan repayment

Community involvement

Advancement opportunities

Job summary

Amica Mutual Insurance Company in Phoenix, AZ seeks an Associate Customer Care Representative to handle inbound calls, sell policies and service existing accounts in a high-volume environment. The role rewards strong customer service, sales experience, a professional phone demeanor, and teamwork.

Requirements include a high school diploma, excellent communication skills, and keyboard proficiency; insurance background is a plus but not required.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of policy language and home construction.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Problem-solve and use time effectively to multitask and prioritize work.
• Obtain a state insurance license and fulfill ongoing education requirements; training will be offered.

Skills

Customer service experience

Sales experience

Interpersonal skills

Communication skills

Keyboard proficiency

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Phoenix, AZ seeks an Associate Customer Care Representative to handle inbound calls, sell policies and service existing accounts in a high-volume environment. The role rewards strong customer service, sales experience, a professional phone demeanor, and teamwork.

Requirements include a high school diploma, excellent communication skills, and keyboard proficiency; insurance background is a plus but not required.