Remote Customer Care & Sales Associate

Amica Mutual Insurance Company; Phoenix (AZ); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision coverage

401k with match

Paid vacation

Job summary

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative to handle calls, service existing accounts, and convert warm leads into new business. The role emphasizes strong phone etiquette and teamwork in a high-volume setting.

The ideal candidate has prior customer service and sales experience, excellent communication skills, and a willingness to obtain an insurance license with required ongoing education.

Qualifications

• Proven customer service experience and ability to handle inquiries.
• Sales experience or aptitude to convert leads.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of policy language and home construction.
• Gain customer trust by establishing and maintaining effective relationships.
• Problem-solve and multi-task while prioritizing work.
• Obtain and maintain state insurance license; complete required education.

Skills

Customer service

Sales experience

Interpersonal skills

Phone etiquette

Teamwork

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative to handle calls, service existing accounts, and convert warm leads into new business. The role emphasizes strong phone etiquette and teamwork in a high-volume setting.

The ideal candidate has prior customer service and sales experience, excellent communication skills, and a willingness to obtain an insurance license with required ongoing education.