Insurance Customer Care & Sales Associate

Amica Mutual Insurance Company; Phoenix (AZ); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

HP Total Rewards

Paid Vacation

Holidays

Sick time

401k with company match

Tuition Reimbursement

Job summary

Amica Mutual Insurance Company in Phoenix, AZ is hiring an Associate Customer Care Representative to handle inbound calls, service existing accounts, and sell policies while maintaining compliance. The role emphasizes professionalism, teamwork, and a pathway to licensing requirements.

The position offers a structured schedule with work-from-home potential after training and a starting salary in the mid range, plus comprehensive benefits and opportunities for advancement.

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Computer skills

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Phoenix, AZ is hiring an Associate Customer Care Representative to handle inbound calls, service existing accounts, and sell policies while maintaining compliance. The role emphasizes professionalism, teamwork, and a pathway to licensing requirements.

The position offers a structured schedule with work-from-home potential after training and a starting salary in the mid range, plus comprehensive benefits and opportunities for advancement.