Remote Insurance Inquiries Specialist

Wellcove; United States; Remote; USD 32,000 - 46,000; Full time

Job summary

Wellcove is seeking a remote call center customer service representative to respond to telephone inquiries from policyholders, providers, and agents. You will verify benefits, check claims status, and provide written and oral updates while ensuring privacy and accuracy.

Experience in a call center is preferred. A high school diploma or GED is required, and you must be able to work remotely from a dedicated quiet space with reliable internet and a smartphone for authentication.

Qualifications

• High school diploma or GED required.
• Six months related call center experience or training preferred.
• Ability to pass background screening and drug tests as per policy.

Responsibilities

• Provide information and assistance to policyholders, providers, agents, and others by responding to telephone inquiries.
• Access and update software systems to verify benefits and claims status.
• Research and resolve inquiries, maintain knowledge of company products and services.
• Maintain privacy and confidentiality of information in accordance with regulations.
• Communicate status and resolution to customers both written and oral.
• Adapt to various shifts and maintain accuracy with 30 wpm typing.

Skills

Customer Service

Call center

Typing 30 wpm

HIPAA compliance

Education

High school diploma or GED

Job description

Wellcove is seeking a remote call center customer service representative to respond to telephone inquiries from policyholders, providers, and agents. You will verify benefits, check claims status, and provide written and oral updates while ensuring privacy and accuracy.

Experience in a call center is preferred. A high school diploma or GED is required, and you must be able to work remotely from a dedicated quiet space with reliable internet and a smartphone for authentication.