Remote Insurance Call Center Specialist

Wellcove; Pensacola (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

Wellcove in Pensacola, FL is seeking a customer service representative for a call center role handling inquiries about insurance policies from policyholders, providers, agents, and others.

You will verify benefits, check claims status, update records in the software, and maintain knowledge of all Wellcove products.

The position requires a high school diploma and at least six months of call center experience, with the ability to work remotely and attend to duties with accuracy.

Qualifications

• High school diploma or GED required; six months call center experience preferred.
• Ability to navigate software systems to verify benefits and claims status.
• Work remotely with independence and reliability.

Responsibilities

• Respond to telephone inquiries from providers, agents, policyholders, and others to provide information.
• Verify benefits and claims status by accessing software systems and updating records.
• Research company records to answer questions and complete routine transactions.
• Maintain knowledge base of all company products and services.
• Comply with Privacy, confidentiality, and HIPAA regulations.
• Provide written and oral communication regarding inquiry status and resolution.
• Initiate and complete call tracks and clerical tasks as necessary.
• Work varied shifts and maintain high accuracy in communication.
• Type with sufficient speed and accuracy to support call handling.

Skills

Customer service

Communication

Data entry

Typing speed

Attention to detail

Problem solving

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Wellcove in Pensacola, FL is seeking a customer service representative for a call center role handling inquiries about insurance policies from policyholders, providers, agents, and others.

You will verify benefits, check claims status, update records in the software, and maintain knowledge of all Wellcove products.

The position requires a high school diploma and at least six months of call center experience, with the ability to work remotely and attend to duties with accuracy.