Remote Insurance Support Agent — Call Center

Wellcove; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Wellcove, a national leader in senior insurance solutions, seeks a customer service specialist for a call center role handling policyholders, providers, and agents. You will respond to inquiries about Medicare Supplement and Life policies and navigate multiple software systems to verify benefits and claims status.

Applicants should have a high school diploma or GED and at least six months in a call center environment; an Associate’s degree is preferred and two years of related experience is a

Qualifications

• High school diploma or GED is required.
• Six months of related call center experience and/or training.
• Associate’s degree is preferred.
• 2 years of related call center and customer service experience is a plus.

Responsibilities

• Respond to telephone inquiries from providers, agents, policyholders, and others to provide information on Medicare Supplement and Life Policies.
• Verify benefits, claims status, and other insurance questions by accessing/updating software within company standards.
• Perform routine transactions and retrieve results from online terminals to assist customers.
• Maintain knowledge of all company products and services.
• Comply with privacy, confidentiality, and private health information regulations.
• Communicate status and resolution to policyholders, agents, and providers in writing and verbally.
• Handle call tracks, checklists, and clerical tasks; adapt to different shifts as required.

Skills

Data entry

Windows navigation

Customer service

Oral communications

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Windows-based software

Job description

Wellcove, a national leader in senior insurance solutions, seeks a customer service specialist for a call center role handling policyholders, providers, and agents. You will respond to inquiries about Medicare Supplement and Life policies and navigate multiple software systems to verify benefits and claims status.

Applicants should have a high school diploma or GED and at least six months in a call center environment; an Associate’s degree is preferred and two years of related experience is a