Remote Contact Center Concierge — Insurance Connections

AWL; United States; Remote; USD 17,000 - 22,000; Part time

Job summary

AWL is seeking a remote part-time concierge for its Contact Center Team. You will engage with consumers looking to compare insurance rates, qualifying and connecting them with the right ready-to-assist agents. No license is required as you are not selling.

Two weeks of virtual training, flexible scheduling with a minimum of 20 hours per week, and strong communication skills are essential. You will work from a home workspace in Texas, supported by AWL's login credentials and tools.

Qualifications

• Superior verbal communication, energetic and easy to understand.
• Comfortable defusing escalated situations; courteous and patient.
• Competent computer skills; receptive to coaching.
• Strong written communication; multitasking; punctual and dependable.

Responsibilities

• Engage in inbound and outbound calls with consumers looking to compare insurance rates; ask qualifying questions to match them with the best insurance agent for their needs.
• Complete follow-up calls to ensure the consumer's needs were met; record information about the experience and help connect them with the right agent.
• Maintain frequent communication with leadership and participate in daily team chat updates.

Skills

Verbal communication

De-escalation

Computer skills

Written communication

Team player

Job description

AWL is seeking a remote part-time concierge for its Contact Center Team. You will engage with consumers looking to compare insurance rates, qualifying and connecting them with the right ready-to-assist agents. No license is required as you are not selling.

Two weeks of virtual training, flexible scheduling with a minimum of 20 hours per week, and strong communication skills are essential. You will work from a home workspace in Texas, supported by AWL's login credentials and tools.