Remote Insurance Customer Service Rep — Growth & Perks

Stillwater Insurance Group; Oregon; Hybrid; USD 35,000 - 50,000; Full time

Job summary

Stillwater Insurance Group is seeking a Customer Service Representative to join a collaborative, service-focused team. The role emphasizes professionalism, responsiveness, and attention to detail as you support policyholders, agents, and partners.

You will handle service inquiries, process policy updates, provide coverage information, and resolve customer concerns with accuracy and timeliness. Remote work from home or office locations in Jacksonville or Omaha are available.

Qualifications

• High school diploma or GED.
• Active Personal Lines Property & Casualty Agent License (2-20 FL).
• Ability to maintain licensure in required states based on business needs.
• Strong verbal and written communication skills.
• Proficiency in database systems, internet applications, and Microsoft Office.
• Strong organizational skills and ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Ability to work independently and collaboratively.
• Remote work requires stable internet and a quiet work environment.

Responsibilities

• Respond to service requests across multiple communication channels while meeting established service level objectives.
• Provide policy and coverage information, including account status, transaction history, and explanations of coverage.
• Assist agents and policyholders with policy issuance, continuation, and updates.
• Process policy changes accurately and efficiently.
• Resolve customer complaints, concerns, and inquiries in a timely and professional manner.
• Build trust-based relationships by listening to customer needs and educating them on appropriate products and services.
• Collaborate with internal departments to ensure effective resolution of customer needs.
• Perform administrative and basic clerical/accounting functions as required.
• Adhere to company guidelines, procedures, and regulatory compliance standards.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Database systems

Microsoft Office

Attention to detail

Independent & collaborative work

Education

High school diploma or GED

Tools

Database systems

Internet applications

Microsoft Office

Job description

Stillwater Insurance Group is seeking a Customer Service Representative to join a collaborative, service-focused team. The role emphasizes professionalism, responsiveness, and attention to detail as you support policyholders, agents, and partners.

You will handle service inquiries, process policy updates, provide coverage information, and resolve customer concerns with accuracy and timeliness. Remote work from home or office locations in Jacksonville or Omaha are available.