Insurance CX Specialist - Fast-Paced Support, Onsite Austin

PEAK6; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

We Insure Group seeks a Customer Experience Specialist to assist policyholders, producers, lenders, and partners. You will handle inbound calls, chat support, and service requests, addressing billing, coverage changes, and documentation with accuracy and care.

The role requires 2+ years in customer service and 1 year in a call center, preferably with insurance background. Texas license preferred; onsite at our East Austin office with paid training and full-time hours.

Qualifications

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience required, with insurance industry experience strongly preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and ability to type at least 45 words per minute.
• Dependable, adaptable, and comfortable working independently and collaboratively.
• Ability to work in a fast-paced, metrics-driven environment and apply feedback.

Responsibilities

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

Skills

Customer service

Call center

Communication

Multitasking

Typing speed

Independent work

Teamwork

Tools

Microsoft 365

Job description

We Insure Group seeks a Customer Experience Specialist to assist policyholders, producers, lenders, and partners. You will handle inbound calls, chat support, and service requests, addressing billing, coverage changes, and documentation with accuracy and care.

The role requires 2+ years in customer service and 1 year in a call center, preferably with insurance background. Texas license preferred; onsite at our East Austin office with paid training and full-time hours.