Remote Healthcare Customer Care Specialist

TTEC; United States; Remote; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Health benefits

Tuition reimbursement

Wellness incentives

Zusammenfassung

TTEC is seeking a Healthcare Customer Service Representative to support remote patient care interactions, handling inquiries with empathy while upholding HIPAA privacy.

In this role, you will answer customer inquiries, conduct product research to resolve issues, and log interactions using mobile or desktop devices. A supportive training program and opportunities for growth accompany a competitive hourly wage and benefits.

Qualifikationen

• 6 months or more of customer service experience.
• HIPAA privacy guidelines awareness.
• High school diploma or equivalent.
• Computer experience required.
• High-speed internet (>15 Mbps).
• USB wired headset recommended; Bluetooth not advised.
• Smartphone or device that runs iOS or Android for daily login.

Aufgaben

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve customer issues.

Kenntnisse

Customer service experience

HIPAA privacy awareness

Digital literacy

Ausbildung

High school diploma or equivalent

Tools

Computer skills

High-speed internet

Mobile device access

Jobbeschreibung

TTEC is seeking a Healthcare Customer Service Representative to support remote patient care interactions, handling inquiries with empathy while upholding HIPAA privacy.

In this role, you will answer customer inquiries, conduct product research to resolve issues, and log interactions using mobile or desktop devices. A supportive training program and opportunities for growth accompany a competitive hourly wage and benefits.