Remote Insurance Support Specialist

TTEC; United States; Remote; USD 19,000 - 23,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking an Insurance Customer Service Associate to work remotely, serving customers from El Paso, TX. The role focuses on turning inquiries into exceptional experiences by providing quick answers, empathetic product guidance, and effective issue resolution.

Qualifications include 6+ months in customer service, HIPAA privacy discipline, and a high school diploma. A reliable computer setup and internet connection are required for daily login and performance bonuses are available.

Qualifications

• At least 6 months of customer service experience.
• HIPAA privacy guidelines must be followed.
• High school diploma or equivalent.
• Computer experience required.
• High speed internet (>15 Mbps).
• USB wired headset recommended; Bluetooth headsets not advised.
• Smartphone or IOS/Android device for daily login.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

HIPAA compliance

Computer literacy

Internet access

Education

High school diploma or equivalent

Tools

Smartphone or tablet

Job description

TTEC is seeking an Insurance Customer Service Associate to work remotely, serving customers from El Paso, TX. The role focuses on turning inquiries into exceptional experiences by providing quick answers, empathetic product guidance, and effective issue resolution.

Qualifications include 6+ months in customer service, HIPAA privacy discipline, and a high school diploma. A reliable computer setup and internet connection are required for daily login and performance bonuses are available.