FINRA Certified - Call Center Representative

DXC Technology Morocco; New York (NY); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking a FINRA-licensed Registered Representative to join the customer service team. You will handle complex inquiries, account maintenance, and financial service transactions with a focus on compliance and client satisfaction.

This full-time position requires a life insurance background and FINRA certification. The role offers a standard Monday–Friday schedule, competitive benefits, and opportunities for growth within a large enterprise technology provider.

Qualifications

• Required Qualifications: High school diploma or GED.
• Minimum 2 years of customer service experience in a call center environment.
• Life insurance experience is required.
• FINRA license (Series 6, 7 or SIE) required at hire or in good standing.

Responsibilities

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or escalation.
• Research and resolve client requests while maintaining high service standards and compliance.
• Perform account updates, maintenance, and transaction processing with accurate documentation.
• Process and distribute mail for multiple clients in accordance with SLAs.
• Data entry and document matching to maintain accurate customer records.
• Collaborate with teams to resolve issues and improve service quality.
• Support escalation management and service recovery activities for complex cases.
• Assist with Voice of the Customer feedback and remediation actions when necessary.
• Contribute to continuous improvement initiatives and workflow enhancements.
• Support supervisors with daily operational activities and mentoring.
• Participate in QA reviews for FINRA-regulated transactions.

Skills

Customer service

FINRA license

Life insurance

Call center

Education

High school diploma or GED

Tools

Phone systems

Help desk software

Job description

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions.

This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.

Responsibilities

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.
• Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.
• Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.
• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).
• Conduct data entry and document matching to maintain accurate and up-to-date customer account information.
• Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.
• Support escalation management and service recovery activities, including research and resolution for complex client cases.
• Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.
• Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality.
• Support supervisors with daily operational activities, including training or mentoring less experienced team members.
• Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features.

Required Qualifications

• High school diploma or GED (required).
• Minimum 2 years of customer service experience in a call center environment.
• Life insurance experience is required.
• Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required.
• FINRA Series 6, 7 or SIE license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing).

Preferred Qualifications

• Experience working across multiple organizational teams and stakeholders.
• Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.
• Strong analytical and problem-solving skills.
• Excellent communication and customer engagement skills.
• Ability to work independently and manage multiple priorities.
• Lean or Six Sigma certification or experience is a plus.

Work Environment

• Standard work schedule: Monday - Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts)

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an applicant from the United States, Guam, or Puerto Rico