Insurance Call Center Representative

DXC Technology Company; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

DXC Technology is seeking a customer service representative to support Brighthouse Annuity clients via phone or email, delivering high-quality service and accurate responses. You will educate Financial Service Representatives on market requirements, processes, and contract provisions, and efficiently navigate multiple systems to provide integrated responses.

Requirements include a high school diploma, 1–2 years of customer service experience, outstanding communication, listening, and

Qualifications

• 1–2 years of customer service experience required.
• Excellent listening and analytical skills.
• Strong time management and multitasking abilities.

Responsibilities

• Respond to customers via telephone or email with high-quality service.
• Educate Financial Service Representatives on market requirements, processes, and contract provisions.
• Process transactions and track responses to ensure completion.
• Navigate multiple electronic systems to provide complete and integrated responses.

Skills

Customer service

Active listening

Analytical skills

Time management

Multitasking

Education

High School diploma

Job description

Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.ResponsibilitiesRespond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products and the client’s website.Efficiently process transactions and track responses to ensure completion.Enhance and strengthen the relationship between the customer and Brighthouse Finrancial using strong communication skills, keen listening skills and empathy.Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.Required Qualifications· High School diploma1-2 years customer service experienceAn ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.Outstanding customer service skills and dedication to providing exceptional customer careExceptional listening and analytical skillsSolid time management skillsAbility to multitask and successfully operate in a fast paced, team environmentAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings LinkDisability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.