Remote Insurance Customer Care Specialist

MCI; Iowa (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Cash bonuses

Career growth opportunities

Casual dress code

Job summary

MCI is looking for a Customer Service Representative in Louisiana. This remote role involves assisting customers with service coverage, product selection, and financial solutions. Candidates will communicate effectively, document orders, and resolve customer issues.

The ideal candidate must have a high school diploma and strong communication skills. The job offers competitive starting compensation, benefits like health coverage and paid time off, and opportunities for career advancement.

Qualifications

• Must be 18 years of age or older.
• Type swiftly and accurately (20+ words per minute).
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Answer customer questions and sell products and services.
• Listen to customers, understand needs, and resolve issues.
• Document and process customer orders accurately.
• Attend meetings, training, and review new materials.

Skills

Customer service orientation

Conflict resolution

Written and oral communication skills

Organizational skills

Problem-solving skills

Adaptability

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is looking for a Customer Service Representative in Louisiana. This remote role involves assisting customers with service coverage, product selection, and financial solutions. Candidates will communicate effectively, document orders, and resolve customer issues.

The ideal candidate must have a high school diploma and strong communication skills. The job offers competitive starting compensation, benefits like health coverage and paid time off, and opportunities for career advancement.