Remote Insurance Customer Care Rep I

Elevance Health; Cincinnati (AR); Remote; USD 22,000 - 29,000; Full time

Job summary

Elevance Health is seeking a Cust Care Representative I to handle insurance benefits, provider contracts, eligibility and claims queries. The role is virtual full-time with required in-person training sessions; two days on-site at start, followed by a 15-week virtual training period, and 100% attendance is required during training.

After training, the 9:00 AM-5:30 PM EST shift supports a fast-paced contact center, handling calls and emails.

Qualifications

• Minimum HS diploma or equivalent; or combination of education and experience providing equivalent background.
• Call center experience preferred.
• Computer skills experience preferred.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled promptly.
• Researches and analyzes data to address operational challenges and customer service issues.

Skills

Call center experience

Computer skills

Education

HS diploma or equivalent

Job description

Elevance Health is seeking a Cust Care Representative I to handle insurance benefits, provider contracts, eligibility and claims queries. The role is virtual full-time with required in-person training sessions; two days on-site at start, followed by a 15-week virtual training period, and 100% attendance is required during training.

After training, the 9:00 AM-5:30 PM EST shift supports a fast-paced contact center, handling calls and emails.