Remote Customer Care Rep I - Flexible Hybrid Training

elevancehealth; Roanoke (VA); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Elevance Health in Roanoke, VA is seeking a Cust Care Representative I. The role handles member questions about benefits, eligibility and claims, and documents interactions in the system. After 2 days of on-site training, most work can be completed virtually with occasional in-person sessions.

Strong communication and multitasking in a fast-paced environment are valued. Salary ranges from $16.88 to $21.10 per hour for Virginia workers, with benefits and a supportive team culture.

Qualifications

• HS diploma or equivalent required.
• Call center experience preferred.
• Computer skills preferred.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information, activities and changes in the database.
• Maintains positive customer relations and coordinates with various functions to resolve requests.
• Researches data to address operational challenges and customer service issues.

Skills

Computer skills

Call center experience

Education

HS diploma or equivalent

Job description

Elevance Health in Roanoke, VA is seeking a Cust Care Representative I. The role handles member questions about benefits, eligibility and claims, and documents interactions in the system. After 2 days of on-site training, most work can be completed virtually with occasional in-person sessions.

Strong communication and multitasking in a fast-paced environment are valued. Salary ranges from $16.88 to $21.10 per hour for Virginia workers, with benefits and a supportive team culture.