Remote Customer Care Rep I — Hybrid Training

Elevance Health; Roanoke (AL); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative I to respond to customer questions about insurance benefits, provider contracts, eligibility and claims. You will document inquiries and use a PC to access information, with training on-site for the first 2 days and virtual thereafter.

The role requires strong communication, empathy, and multi-tasking in a fast-paced environment. It offers hybrid/virtual work with occasional overtime and in-person sessions to ensure onboarding and skill

Qualifications

• HS diploma or equivalent required.
• Call center experience preferred.
• Excellent written and verbal communication.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Outbound calls are conducted in the ZipDrug business area.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
• Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver.
• Demonstrates empathy and persistence to resolve caller issues completely.
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Skills

Call center experience

Computer skills experience

Education

High school diploma or equivalent

Job description

Elevance Health is seeking a Customer Care Representative I to respond to customer questions about insurance benefits, provider contracts, eligibility and claims. You will document inquiries and use a PC to access information, with training on-site for the first 2 days and virtual thereafter.

The role requires strong communication, empathy, and multi-tasking in a fast-paced environment. It offers hybrid/virtual work with occasional overtime and in-person sessions to ensure onboarding and skill