Remote Customer Care Specialist – Benefits & Claims

Elevance Health; West Palm Beach (FL); Remote; USD 22,096 - 33,145; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

401(k) contribution

Job summary

Elevance Health is hiring a Customer Care Representative I to work from home, serving customers in West Palm Beach, Florida. This full-time role involves assisting customers via phone and other communication methods, addressing inquiries about their benefits and claims.

Candidates should have a high school diploma and experience in customer service. Offering a salary range of $16.04 to $24.06 per hour based on location.

The position includes a comprehensive benefits package, including medical, dental, vision, and wellness programs.

Qualifications

• Previous experience in an automated customer service environment.
• Ability to analyze problems and provide solutions.
• Develop and maintain positive customer relations.

Responsibilities

• Respond to customer questions via telephone and written correspondence.
• Thoroughly document inquiry outcomes for accurate tracking.
• Conduct outbound calls in the ZipDrug business area.

Skills

Inbound call center experience

Medical terminology

Strong computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

Elevance Health is hiring a Customer Care Representative I to work from home, serving customers in West Palm Beach, Florida. This full-time role involves assisting customers via phone and other communication methods, addressing inquiries about their benefits and claims.

Candidates should have a high school diploma and experience in customer service. Offering a salary range of $16.04 to $24.06 per hour based on location.

The position includes a comprehensive benefits package, including medical, dental, vision, and wellness programs.