Remote Customer Care Rep I — Contract

Elevance Health; Mason (OH); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative I (Contract) in Mason, OH. The role supports insurance benefits, eligibility, and claims inquiries with multi-channel communication.

Training is provided; you will use standard systems to track and resolve issues and maintain customer relationships. Ideal candidates have strong communication and problem-solving skills, with experience in automated customer service environments.

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Tools

Microsoft Applications

Job description

Elevance Health is seeking a Customer Care Representative I (Contract) in Mason, OH. The role supports insurance benefits, eligibility, and claims inquiries with multi-channel communication.

Training is provided; you will use standard systems to track and resolve issues and maintain customer relationships. Ideal candidates have strong communication and problem-solving skills, with experience in automated customer service environments.