Remote Healthcare Customer Care Associate I

Elevance Health; Atlanta (GA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Major medical benefits

HSA

Dental coverage

Vision coverage

Life insurance

Short/Long-term disability

401k

Job summary

Elevance Health is seeking a Customer Service Associate to support members with benefits, eligibility, and claims. You will respond to inquiries by phone and email, document outcomes, and coordinate with internal teams to resolve issues.

This 100% remote role requires strong communication, problem solving, and empathy. The position aligns with Elevance Health's hybrid workforce strategy and offers flexibility for onsite work as needed.

Qualifications

• HS diploma or equivalent and experience in an automated customer service environment.
• Strong written and verbal communication skills.
• Analytical and problem-solving abilities; able to document outcomes clearly.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding benefits, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC to retrieve and document information from databases; updates inquiry outcomes.
• Maintains positive customer relations and coordinates with internal functions to resolve requests promptly.
• Researches data to address operational challenges and customer service issues.

Skills

HS Diploma or GED

Customer service

Communication

Problem solving

Analytical skills

Education

HS Diploma or GED

Job description

Elevance Health is seeking a Customer Service Associate to support members with benefits, eligibility, and claims. You will respond to inquiries by phone and email, document outcomes, and coordinate with internal teams to resolve issues.

This 100% remote role requires strong communication, problem solving, and empathy. The position aligns with Elevance Health's hybrid workforce strategy and offers flexibility for onsite work as needed.