Insurance Customer Care Associate (Contract) | Remote

Elevance Health; Columbus (OH); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Elevance Health in Columbus, OH is seeking a Contract Customer Care Representative I to support member inquiries about benefits, eligibility, and claims. The role offers a hybrid work arrangement while requiring in-office presence as needed by the team, with an anticipated start date in November 2026.

The four-month contract emphasizes strong communication and problem-solving to deliver timely, accurate responses.

Qualifications

• HS diploma or equivalent required.
• Strong oral, written, and interpersonal communication.
• Experience in an automated customer service environment preferred.
• Availability 8am–8pm EST Monday-Friday.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Documents inquiry outcomes for tracking and analysis.
• Develops and maintains positive customer relations and coordinates with internal functions.

Skills

Communication

Organization

Microsoft Office

Education

HS Diploma or equivalent

Tools

Microsoft Applications

Job description

Elevance Health in Columbus, OH is seeking a Contract Customer Care Representative I to support member inquiries about benefits, eligibility, and claims. The role offers a hybrid work arrangement while requiring in-office presence as needed by the team, with an anticipated start date in November 2026.

The four-month contract emphasizes strong communication and problem-solving to deliver timely, accurate responses.