Insurance Customer Care Specialist II

Elevance Health; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental, Vision & Life insurance

401K match

Paid time off

Holiday pay

Annual incentive bonus

Job summary

Elevance Health in Indianapolis, IN is seeking a Customer Care Representative II to join a hybrid work model. You will respond to member inquiries by phone and email, explain insurance benefits, and guide customers through eligibility and claims processes.

Training lasts eight weeks with on-site first two days; after training, shifts run M-F, 8:30am-11pm window, with potential weekend OT. A strong emphasis on empathy, accuracy, and timely problem-solving is required.

Qualifications

• HS diploma or equivalent.
• Experience in an automated customer service environment or equivalent background.

Responsibilities

• Responds to customer questions via phone and written correspondence about benefits, contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Documents information and changes in the database.
• Maintains positive customer relations and coordinates with other functions to address requests.

Skills

Customer service

Communication

Empathy

Multi-tasking

Education

HS diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Elevance Health in Indianapolis, IN is seeking a Customer Care Representative II to join a hybrid work model. You will respond to member inquiries by phone and email, explain insurance benefits, and guide customers through eligibility and claims processes.

Training lasts eight weeks with on-site first two days; after training, shifts run M-F, 8:30am-11pm window, with potential weekend OT. A strong emphasis on empathy, accuracy, and timely problem-solving is required.