Insurance Customer Care Associate — Growth & Perks

Amica Mutual Insurance Company; United States; Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

13 vacation days in first year

14 paid holidays

401k with company match

Job summary

Amica Mutual Insurance Company seeks an Associate Customer Care Representative in Rochester, NY. The role involves handling high-volume inbound calls to assist policyholders with insurance needs, requiring professionalism, teamwork, and a customer-first mindset.

The position is full-time with a 37.5-hour week, offering a starting salary of $48,298 and potential to $70,040, plus step and incentive opportunities.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Skills

Customer service

Sales experience

Communication skills

Typing skills

Education

High school diploma or equivalent

Tools

Keyboard proficiency

Job description

Amica Mutual Insurance Company seeks an Associate Customer Care Representative in Rochester, NY. The role involves handling high-volume inbound calls to assist policyholders with insurance needs, requiring professionalism, teamwork, and a customer-first mindset.

The position is full-time with a 37.5-hour week, offering a starting salary of $48,298 and potential to $70,040, plus step and incentive opportunities.