Remote Insurance Customer Advocate

Jerry; États-Unis; Hybride; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Equity (stock options)

Remote work with equipment provided

Licensing support for P&C license

Health, dental, vision insurance

401K match

Paid vacation time

Résumé du poste

Jerry.ai is a fully remote employer offering a fast-paced role in the Customer Operations team. You will care for customers, handle inbound calls, and deepen product knowledge to best match customers with insurance options.

The role emphasizes problem solving, teamwork, and delivering an outstanding service experience. We provide equity stock options, flexible scheduling, and a comprehensive benefits package.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsabilités

• Taking great care of our customers and identifying issues customers might not name explicitly.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product to match customers with the right insurer.
• Solving problems to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Suggesting product improvements based on customer feedback.

Connaissances

Customer service

Communication

Team player

Problem solving

Description du poste

Jerry.ai is a fully remote employer offering a fast-paced role in the Customer Operations team. You will care for customers, handle inbound calls, and deepen product knowledge to best match customers with insurance options.

The role emphasizes problem solving, teamwork, and delivering an outstanding service experience. We provide equity stock options, flexible scheduling, and a comprehensive benefits package.