Remote Insurance CSR I – Service & Support

Amynta Group; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Company holidays

Job summary

Amynta Group is hiring a Customer Service Representative I for a remote, entry-level CSR role. You will support agents and carriers via phone, email, and chat, handling policy inquiries, processing applications, and maintaining accurate records in the CRM.

The position offers training and room for growth in a fast-paced environment. Ideal candidates possess strong communication skills, basic MS Office proficiency, and a remote-work mindset, with the ability to troubleshoot minor tech issues and

Qualifications

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and web-based systems.
• Remote-ready mindset and ability to manage priorities independently.

Responsibilities

• Provide routine customer service and policy support to agents and carriers.
• Communicate with customers via phone, email, and chat.
• Research and resolve inquiries, documenting interactions in the CRM.
• Assist with forms, documentation, and policy issuance processes.
• Collaborate with team to meet SLAs and quality standards.

Skills

Communication skills

MS Office

Education

High school diploma

Tools

CRM systems

Job description

Amynta Group is hiring a Customer Service Representative I for a remote, entry-level CSR role. You will support agents and carriers via phone, email, and chat, handling policy inquiries, processing applications, and maintaining accurate records in the CRM.

The position offers training and room for growth in a fast-paced environment. Ideal candidates possess strong communication skills, basic MS Office proficiency, and a remote-work mindset, with the ability to troubleshoot minor tech issues and