Remote Policy Service Agent I - Customer Care & Growth

AIS Insurance Specialists; United States; Remote; USD 41,000 - 71,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Paid time off

401(k) with company match

Health and wellness resources

Job summary

AIS Insurance is hiring a Policy Service Agent I to provide exceptional customer service remotely. In this role, you'll work in a dynamic call center environment, addressing customer inquiries regarding private passenger automobile and homeowner policies, and assisting with application processes.

Ideal candidates will possess strong customer service skills, an active insurance license, and experience in the property and casualty sector.

Qualifications

• Knowledge of customer service skills and strong persuasive ability.
• Ability to analyze customer needs and make sound business decisions.
• 2 years of Property & Casualty Insurance experience in a call center desired.

Responsibilities

• Provide excellent customer service via inbound and outbound calls.
• Assist in maintaining existing insurance policies.
• Quoting, cross-selling, and up-selling insurance products.

Skills

Customer service skills

Persuasive ability

Detail orientation

Organizational skills

Communication skills

Technical skills

Problem-solving

Education

High School diploma or equivalent

Bachelor's degree

Active Resident General Lines Property & Casualty license

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

AIS Insurance is hiring a Policy Service Agent I to provide exceptional customer service remotely. In this role, you'll work in a dynamic call center environment, addressing customer inquiries regarding private passenger automobile and homeowner policies, and assisting with application processes.

Ideal candidates will possess strong customer service skills, an active insurance license, and experience in the property and casualty sector.