Remote Insurance Customer Support Specialist

Ameritas; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Starting pay $18/hr

401(k) match

Tuition reimbursement

Incentive program bonuses

Health benefits

Job summary

Ameritas is seeking Customer Service Representatives to drive the business by providing service that exceeds expectations and builds loyalty. This inbound call center role supports providers and insured members for eligibility, plan provisions, and claim status within the Group insurance division.

The position emphasizes phone/written communication, back-office support, and privacy compliance as part of daily duties, with remote work options in Nebraska and a starting pay of $18/hour.

Qualifications

• High school diploma or equivalent.
• 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills. Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

Responsibilities

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

Skills

Customer service

Verbal communication

Written communication

Overtime readiness

Keyboarding

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Ameritas is seeking Customer Service Representatives to drive the business by providing service that exceeds expectations and builds loyalty. This inbound call center role supports providers and insured members for eligibility, plan provisions, and claim status within the Group insurance division.

The position emphasizes phone/written communication, back-office support, and privacy compliance as part of daily duties, with remote work options in Nebraska and a starting pay of $18/hour.