Remote Insurance Claims Follow-Up Specialist II

Harris Computer; Florida; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

3 weeks’ vacation and 5 personal days

Comprehensive Medical, Dental, Vision

Employee stock ownership and RRSP/401k

Remote work and more

Job summary

Harris Computer seeks an Account Follow-up Representative II to review and resolve outstanding insurance balances on hospital patient accounts. This remote role requires learning multiple hospital systems, researching complex claims, and working with third-party payors to secure payment while using AI-enabled tools responsibly.

You will handle 40–50 accounts daily, gather necessary information, and support new hires.

Qualifications

• Knowledge of revenue cycle processes impacting insurance reimbursements.
• Knowledge of insurance follow-up processes with understanding of healthcare reimbursement methodologies.
• Proficiency with telephone systems for outbound/inbound calls.
• Minimum 3+ years' experience in related field.
• High-speed internet and MFA readiness for secure access.

Responsibilities

• Follow up on hospital patient accounts for insurance payments. Verify payment status and rebill as needed.
• Work 40–50 accounts per workday for assigned payor(s).
• Gather demographic, clinical, and insurance information to resolve claims.
• Identify and prepare less complex claims for reconsiderations and appeals.
• Deliver education and training for new hires and assist less experienced reps.
• Research accounts and route through appropriate workflows.
• Review and adjust accounts per payor and client guidelines.
• Collaborate with other teams to resolve issues and fulfill contracts.
• Maintain MEDHOST Quality Management System and regulatory compliance.
• Attend role-based education courses; participate in special projects.

Skills

Revenue cycle knowledge

Strong communication

Professional under pressure

Education

High school diploma

Tools

Microsoft Office

Job description

Harris Computer seeks an Account Follow-up Representative II to review and resolve outstanding insurance balances on hospital patient accounts. This remote role requires learning multiple hospital systems, researching complex claims, and working with third-party payors to secure payment while using AI-enabled tools responsibly.

You will handle 40–50 accounts daily, gather necessary information, and support new hires.