Customer Service Representative - Insurance

MS ACSC Management Services Inc; Independence Township (OH); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Tuition assistance

Floating holidays

PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center. You will answer inbound calls and assist members with questions about policies and AAA memberships, delivering proactive solutions.

Remote training lasts about four months, with a 40-hour workweek; post-training schedule is fully remote, and you must reside in Ohio. Bilingual abilities (English/Spanish) add $1/hour and enhance growth opportunities.

Qualifications

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, can-do mindset and willingness to adapt to change.

Responsibilities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues - this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.

Skills

Customer service

Spanish fluency (bonus)

Communication skills

Multitasking

System navigation

Education

High school diploma or GED

Tools

Call center software

Job description

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• Starting Pay: $21.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Location Requirement: Must reside within the State of Ohio
• Remote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months.
• Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday-Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.
• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week.

What You’ll Do

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues - this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

Work-From-Home Requirements

Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments.

What You’ll Need

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, can-do mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Ohio.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Equal Opportunity Employer

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

\"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.