Remote Insurance & Assets Support Specialist

Jerry; Memphis (TN); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote work

Competitive benefits

Job summary

Jerry.ai is hiring for a fully remote Customer Operations role in the United States. You will help customers manage car and home assets, navigate a fast-evolving app, and contribute to a culture that values people and learning.

Responsibilities include handling inbound policy changes, understanding the product deeply, and solving issues with a customer-first mindset. Equity opportunities and comprehensive benefits accompany the role.

Qualifications

• Past experience in customer service, sales, or hospitality is a plus.
• Friendly and positive attitude, team player.
• Strong work ethic.
• Excellent problem solving and communication skills.

Responsibilities

• Take great care of customers by addressing explicit needs and uncovering additional opportunities (coverage gaps, discounts, renewals).
• Handle inbound calls from policyholders requesting changes.
• Develop deep product knowledge across multiple insurers to match customers with the right options.
• Resolve customer inquiries through effective problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to help improve the product and customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Hospitality experience

Job description

Jerry.ai is hiring for a fully remote Customer Operations role in the United States. You will help customers manage car and home assets, navigate a fast-evolving app, and contribute to a culture that values people and learning.

Responsibilities include handling inbound policy changes, understanding the product deeply, and solving issues with a customer-first mindset. Equity opportunities and comprehensive benefits accompany the role.