Remote Insurance Advisor – Growth & Equity

Jerry.ai; Illinois; Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Hourly wage $19–$21 + commissions

Hourly wage $19–$21

Fully remote; equipment provided

Stock options

Job summary

Jerry.ai is hiring for the Customer Operations team in the United States. The role focuses on taking care of customers, handling inbound calls, and becoming fluent in our product to guide customers to the right coverage.

You’ll work with a broad set of insurance products and collaborate to resolve issues and improve the service experience. You will join a fast-paced, fully remote team that values warmth, speed, and teamwork.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to remove barriers between a customer and the right coverage
• Processing service requests — vehicles, drivers, lienholders, policy documents
• Making the product better. Tell us what you're hearing and your suggestions will ship via the feedback loop

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Jerry.ai is hiring for the Customer Operations team in the United States. The role focuses on taking care of customers, handling inbound calls, and becoming fluent in our product to guide customers to the right coverage.

You’ll work with a broad set of insurance products and collaborate to resolve issues and improve the service experience. You will join a fast-paced, fully remote team that values warmth, speed, and teamwork.