Remote Inside Sales Specialist - Tech & Communications

Sonepar; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K Plan

Medical Plans

Paid Time Off

Holidays

On Demand Pay

Tuition Reimbursement

Employee Discounts

Disability & Life Insurance

Job summary

Irby Utilities is seeking an Inside Sales Specialist to support customers and sales teams with Communications & Technology solutions. You will combine technical product knowledge with service to identify solutions, provide quotes, and process orders from start to finish.

You will build relationships, respond to inquiries, and collaborate with vendors and outside sales to drive projects forward while maintaining accurate pricing and inventory data.

Qualifications

• 2+ years in inside sales, customer service, telecommunications, technology, distribution, or a related industry.
• Proven success supporting customers through quotations, pricing, order management, and solution-based sales.
• Knowledge of customer service, sales support, inventory management, and order fulfillment processes.
• Working knowledge of product specifications, technical documentation, and manufacturer resources.
• Strong communication, relationship-building, and problem-solving skills.
• Effective time management with the ability to balance multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Excel, Word, Teams, and PowerPoint.
• Strong analytical skills with the capacity to evaluate both business and technical information.
• Demonstrated collaboration with customers, suppliers, and cross-functional teams.

Responsibilities

• Serve as the primary point of contact for Customers seeking Communications & Technology products and solutions.
• Respond to inquiries regarding product applications, availability, pricing, and technical information.
• Build and maintain strong customer relationships via phone, email, and in-person interactions.
• Prepare quotations, estimates, and proposals for standard and specialized products.
• Process customer orders and manage them through fulfillment and delivery.
• Identify opportunities to introduce new products, services, and solutions.
• Partner with outside sales representatives to support customer projects and business growth.
• Develop and maintain a strong understanding of Communications & Technology products and services.
• Work closely with vendors to obtain product information, expedite orders, and track deliveries.
• Collaborate with purchasing and pricing teams to manage inventory, product data, and pricing accuracy.
• Help resolve customer concerns related to products, orders, and billing.
• Support branch operations through shipping, receiving, inventory counts, and other operational activities.

Skills

Inside sales experience

Customer service

Communication

Time management

MS Office

Education

Associate degree

Tools

ERP systems

CRM systems

Inventory management

Order processing

Job description

Irby Utilities is seeking an Inside Sales Specialist to support customers and sales teams with Communications & Technology solutions. You will combine technical product knowledge with service to identify solutions, provide quotes, and process orders from start to finish.

You will build relationships, respond to inquiries, and collaborate with vendors and outside sales to drive projects forward while maintaining accurate pricing and inventory data.