Inside Sales Specialist - Technology and Communications

Irby Utilities; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Irby Utilities is seeking an Telecommunications Inside Sales Specialist to support customers and sales teams with products and solutions that keep communications networks operating efficiently.

In this role, you’ll combine technical product knowledge with strong customer service and sales skills to help customers identify solutions, provide quotes, process orders, and support projects from start to finish.

Qualifications

• 2+ years in inside sales or related roles.
• Experience quoting, pricing, order management.
• Knowledge of customer service, inventory management, and order fulfillment.
• Familiarity with product specifications and vendor resources.

Responsibilities

• Be primary contact for customers seeking Communications & Technology products and solutions.
• Respond to inquiries regarding product applications, availability, pricing, and technical information.
• Build and maintain strong customer relationships through phone, email, and in-person interactions.
• Prepare quotations, estimates, and proposals for standard and specialized products.
• Process customer orders and manage them through fulfillment and delivery.
• Identify opportunities to introduce new products, services, and solutions.
• Collaborate with outside sales representatives to support projects and growth.
• Develop and maintain a strong understanding of Communications & Technology products and services.
• Work closely with vendors to obtain product information, expedite orders, and track deliveries.
• Collaborate with purchasing and pricing teams to manage inventory, data, and pricing accuracy.
• Help resolve customer concerns related to products, orders, and billing.
• Support branch operations through shipping, receiving, inventory counts, and other activities.

Skills

Customer service

Inside sales

Communication

Relationship building

Problem solving

MS Office

Excel

Analytical thinking

Education

Associate degree

Tools

ERP systems

CRM software

Inventory management

Order processing

Job description

Telecommunications Inside Sales Specialist

Do you enjoy solving problems, building relationships, and helping customers find the right technology solutions? We're looking for an Inside Sales Specialist - Communications & Technology to support customers and sales teams with products and solutions that keep critical communications networks operating efficiently.

In this role, you'll serve as a trusted resource for customers, contractors, vendors, and internal sales teams. You'll combine technical product knowledge with strong customer service and sales skills to help customers identify solutions, provide quotes, process orders, and support projects from start to finish. Whether you're assisting with communications infrastructure, technology products, network solutions, or related services, you'll play a key role in helping customers succeed.

What You’ll Do

• Serve as the primary point of contact for customers seeking Communications & Technology products and solutions.
• Respond to customer and sales team inquiries regarding product applications, availability, pricing, and technical information.
• Build and maintain strong customer relationships through phone, email, and in-person interactions.
• Prepare quotations, estimates, and proposals for standard and specialized products.
• Process customer orders and manage them through fulfillment and delivery.
• Identify opportunities to introduce new products, services, and solutions.
• Partner with outside sales representatives to support customer projects and business growth.
• Develop and maintain a strong understanding of Communications & Technology products and services.
• Work closely with vendors to obtain product information, expedite orders, and track deliveries.
• Collaborate with purchasing and pricing teams to manage inventory, product data, and pricing accuracy.
• Help resolve customer concerns related to products, orders, and billing.
• Support branch operations through shipping, receiving, inventory counts, and other operational activities as needed.

What We Are Looking For

• 2+ years in inside sales, customer service, telecommunications, technology, distribution, or a related industry.
• Proven success supporting customers through quotations, pricing, order management, and solution-based sales.
• Knowledge of customer service, sales support, inventory management, and order fulfillment processes.
• Working knowledge of product specifications, technical documentation, and manufacturer resources.
• Strong communication, relationship-building, and problem-solving skills.
• Effective time management with the ability to balance multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Excel, Word, Teams, and PowerPoint.
• Strong analytical skills with the capacity to evaluate both business and technical information.
• Demonstrated collaboration with customers, suppliers, and cross-functional teams.

Preferred Qualifications

• Associate degree in Business, Telecommunications, Technology, or a related field, or an equivalent combination of education and experience.
• Background supporting communications, broadband, fiber optic, low-voltage, networking, security, wireless, data center, or other technology infrastructure solutions.
• Familiarity with ERP, CRM, inventory management, order processing, or related business systems.
• Knowledge of supplier relationships, sourcing strategies, and project-based customer support.

Why Join Us?

This is an opportunity to build technical expertise, develop strong customer relationships, and grow your career in a rapidly evolving Communications & Technology business. You'll work alongside experienced sales and technical professionals while helping customers deploy the infrastructure and technology solutions that keep their businesses connected.

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Time Off
• Paid Company Holidays
• Floating Holiday
• On Demand Pay
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

To learn more, CLICK HERE: https://www.eeoc.gov/equal-employment-opportunity-laws