Remote Inbound Support Specialist for Veterans

Disabled Veteran Solutions; Neffsville (PA); Remote; USD 22,000 - 30,000; Full time

Job summary

Disabled Veteran Solutions is seeking an inbound customer service representative for a fully remote role. You will be the first point of contact, delivering a calm, solution-focused experience to individuals relying on government-based programs, health and human services, and other benefits.

Start date is September 21, 2026, with two weeks of structured onboarding. Candidates should have a high school diploma or GED, prior call-center experience, strong communication, and the ability to pass a

Qualifications

• High school diploma or GED required (additional education preferred).
• Prior customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to complete an extensive credentialing and background check process.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow-up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high-quality service in a structured, supportive environment.

Skills

Customer service

Verbal communication

Remote work

Troubleshooting

Credentialing

Background check

Education

High school diploma or GED

Job description

Disabled Veteran Solutions is seeking an inbound customer service representative for a fully remote role. You will be the first point of contact, delivering a calm, solution-focused experience to individuals relying on government-based programs, health and human services, and other benefits.

Start date is September 21, 2026, with two weeks of structured onboarding. Candidates should have a high school diploma or GED, prior call-center experience, strong communication, and the ability to pass a