Remote Inbound Customer Support Specialist: Meaningful Work

Disabled Veteran Solutions

Staunton (VA)

Remote

USD 32,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Fully remote role

Strong remote culture

Career growth opportunities

Job summary

Disabled Veteran Solutions is seeking an inbound Customer Service Representative for a fully remote role. You will be the first point of contact for individuals relying on essential services, delivering calm, clear assistance and solutions.

Training begins September 21, 2026, with onboarding and structured sessions to set you up for success. Typical schedule spans 8:00 AM–8:00 PM EST, Monday–Friday, and a strong remote culture supports collaboration and growth.

Qualifications

High school diploma or GED required (additional education preferred).
Prior customer service experience, especially in call-based environments.
Strong verbal communication skills and ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision and ability to complete background checks.

Responsibilities

Answer inbound calls and deliver a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets when needed.
Schedule appointments at designated service locations.
Accurately document all customer interactions, including inquiries and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers stay informed.
Provide consistent, high-quality service in a structured, supportive environment.