Remote Customer Care Specialist — Meaningful Help for Veterans

Disabled Veteran Solutions; Staunton (VA); Remote; USD 32,000 - 52,000; Full time

Job summary

Disabled Veteran Solutions is seeking an inbound customer service representative to be the first point of contact for individuals relying on essential government services. This fully remote role emphasizes clear communication, calm problem solving, and a supportive team environment.

You will handle calls, perform basic troubleshooting, document interactions, schedule appointments, and follow up to ensure issues are resolved.

Qualifications

• High school diploma or GED required (additional education preferred).
• Prior call-based customer service experience.
• Strong verbal communication and rapport-building skills.
• Ability to troubleshoot basic technical issues independently.
• Comfort with remote work and minimal supervision.
• Must pass extensive credentialing and background checks.

Responsibilities

• Answer inbound calls with a positive, solution-focused approach.
• Assist with basic technical troubleshooting and create support tickets.
• Schedule appointments at service locations.
• Document customer interactions accurately.
• Conduct follow-up calls to ensure issue resolution.
• Provide high-quality service in a structured remote environment.

Skills

Verbal communication

Customer service

Troubleshooting

Remote work

Education

High school diploma or GED

Job description

Disabled Veteran Solutions is seeking an inbound customer service representative to be the first point of contact for individuals relying on essential government services. This fully remote role emphasizes clear communication, calm problem solving, and a supportive team environment.

You will handle calls, perform basic troubleshooting, document interactions, schedule appointments, and follow up to ensure issues are resolved.