Remote Customer Advocate — Meaningful Support & Growth

Disabled Veteran Solutions; Ridgeland (MS); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Remote work culture

SDVOSB credentialing support

Career advancement opportunities

Job summary

Disabled Veteran Solutions is seeking an inbound Customer Service Representative for a fully remote role. You’ll help people access essential government programs, bring clarity and calm to conversations, and document every interaction from home.

The training starts September 21, 2026, with a two-week onboarding and 9:00 AM – 4:30 PM EST schedule. Requirements include a high school diploma or GED, prior call-based customer service, strong communication, and remote work ability.

Qualifications

• Prior customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to complete an extensive credentialing and background check process.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow-up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high-quality service in a structured, supportive environment.

Skills

Customer service experience

Verbal communication

Technical troubleshooting

Remote work

Education

High school diploma or GED

Job description

Disabled Veteran Solutions is seeking an inbound Customer Service Representative for a fully remote role. You’ll help people access essential government programs, bring clarity and calm to conversations, and document every interaction from home.

The training starts September 21, 2026, with a two-week onboarding and 9:00 AM – 4:30 PM EST schedule. Requirements include a high school diploma or GED, prior call-based customer service, strong communication, and remote work ability.