Remote Customer Service Agent: Supporting Veterans

Disabled Veteran Solutions

Berryville (VA)

Remote

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Disabled Veteran Solutions (DVS) is seeking dedicated inbound customer service representatives for a fully remote role. You will be the first point of contact for individuals relying on essential government-based programs, delivering clear, calm, and solution-focused assistance.

Starting September 21, 2026, you will undergo a two-week onboarding with structured training. The role emphasizes independence while staying connected to a remote team, and involves scheduling, documenting interactions,

Qualifications

High school diploma or GED required.
Prior customer service experience, especially in call-based environments.
Strong verbal communication skills and ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to complete an extensive credentialing and background check process.
Bilingual (English/Spanish) candidates are strongly encouraged to apply.

Responsibilities

Answer inbound calls and deliver a positive, solution-focused customer experience.
Assist with basic technical troubleshooting and create support tickets as needed.
Schedule appointments at designated service locations.
Document all customer interactions, inquiries, concerns, and resolutions.
Conduct follow-up calls to ensure issues are resolved and customers stay informed.
Provide consistent, high-quality service in a structured, supportive environment.