Remote Customer Support Agent for Veterans

Disabled Veteran Solutions; Abilene (TX); Remote; USD 33,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions is seeking an inbound customer service representative for a fully remote role. You will be the first point of contact for individuals relying on government-based programs, delivering calm, clear solutions and empathetic support from home.

The position starts with structured onboarding, requires a high school diploma or GED, prior customer service experience, strong verbal skills, and the ability to troubleshoot basic tech issues. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required (additional education preferred).
• Prior customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to complete an extensive credentialing and background check process.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow-up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high-quality service in a structured, supportive environment.

Skills

Customer service

Communication

Remote work

Technical troubleshooting

Education

High school diploma or GED

Job description

Disabled Veteran Solutions is seeking an inbound customer service representative for a fully remote role. You will be the first point of contact for individuals relying on government-based programs, delivering calm, clear solutions and empathetic support from home.

The position starts with structured onboarding, requires a high school diploma or GED, prior customer service experience, strong verbal skills, and the ability to troubleshoot basic tech issues. Bilingual English/Spanish is a plus.