Remote Inbound Support Specialist (Contract)

TEKsystems; Ashland (VA); Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Hosp

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems is seeking a fully remote Customer Service Representative for a contract-based role in Ashland, VA. You will manage a high volume of inbound calls, assist with billing, payments, deliveries, and emergency service inquiries, and ensure accurate data entry in our systems.

Training includes classroom-style sessions and nesting with tenured reps before shifting to assigned hours. Weekend overtime may be required during storms and peak seasons.

Qualifications

• Proven customer service experience in a high-volume call center.
• Strong communication with empathy and clarity.
• Problem solving to resolve customer issues.
• Remote work professionalism and accountability.
• Proficient with Office 365 applications.
• Familiarity with CX1/Nice phone system and internal CS platforms.
• Accurate data entry and attention to detail.
• Ability to handle a high inbound call volume calmly.

Responsibilities

• Respond to a high volume of inbound customer calls (50+ per day).
• Handle inquiries about billing, payments, deliveries, and emergencies.
• Listen, show understanding, and resolve issues to a positive experience.
• Provide accurate information and update customer records in the system.
• Use CX1/Nice and internal systems to manage calls and documentation.
• Adhere to schedule requirements and productivity metrics.
• Maintain professionalism in a remote environment.
• Participate in training and nesting to become proficient on shifts.
• Support overtime during storms and peak periods, including weekends.

Skills

Customer service experience

Active listening

Empathy

Data entry accuracy

Remote work professionalism

Office 365 familiarity

CX1/Nice phone system

High-volume call handling

Clear communication

Tools

CX1/Nice phone system

Internal CS systems

Job description

TEKsystems is seeking a fully remote Customer Service Representative for a contract-based role in Ashland, VA. You will manage a high volume of inbound calls, assist with billing, payments, deliveries, and emergency service inquiries, and ensure accurate data entry in our systems.

Training includes classroom-style sessions and nesting with tenured reps before shifting to assigned hours. Weekend overtime may be required during storms and peak seasons.