Inbound Customer Care Agent – Hybrid Schedule

TEKsystems; Winchester (VA); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

HSA/Health spending account

Time Off

Job summary

TEKsystems in Winchester, VA is seeking candidates for a contract-to-hire customer service specialist who will handle back-to-back inbound calls, assist members with account questions, and navigate multiple programs on two monitors. The role starts onsite, with a path to hybrid work after training.

Training runs weekdays 7:30am–4:00pm EST for about 15 days, followed by nesting and bridge training. The position pays $21.50 per hour, with benefits eligibility and a shift schedule that may include

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Responsibilities

• Take back-to-back inbound calls and assist members with questions regarding their account.
• Navigate two monitors and several programs to resolve customer requests.
• Ensure quick, dependable service and professional communication.

Skills

Customer service

Active listening

Verbal communication

Written communication

Typing

Time management

Decision making

Adaptability

Accountability

Education

High School Diploma or equivalent

Job description

TEKsystems in Winchester, VA is seeking candidates for a contract-to-hire customer service specialist who will handle back-to-back inbound calls, assist members with account questions, and navigate multiple programs on two monitors. The role starts onsite, with a path to hybrid work after training.

Training runs weekdays 7:30am–4:00pm EST for about 15 days, followed by nesting and bridge training. The position pays $21.50 per hour, with benefits eligibility and a shift schedule that may include