Remote Inbound Sales & Retention Specialist

Bluepeak; EE. UU.; A distancia; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Annual bonus eligibility

Medical, dental and vision

401(k) retirement plan

Generous vacation and holidays

Employee discounts on services

Descripción de la vacante

Bluepeak is seeking an Inbound Sales & Retention Specialist to drive revenue by closing sales over the phone and delivering a seamless customer experience up to installation. You will follow a prepared sales process, maintain knowledge of products, and collaborate with internal teams to resolve issues while handling inbound and outbound calls from a remote US-based team.

The role requires at least 2 years in sales or a call center, strong communication, and proficiency with MS Office and CRM

Formación

• High School Diploma or GED required.
• 2+ years of sales or call center experience.
• MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.
• Experience with Salesforce,Ticket View, ICOMs, RPX and advanced troubleshoot techniques preferred.
• Strong communication and goal-driven mindset.

Responsabilidades

• Influence customers to buy services and provide price quotes.
• Follow assigned schedule to ensure accurate phone coverage.
• Elevate calls to assure resolution of issues.
• Provide quality internal customer support.
• Move quickly between inbound and outbound calls.
• Maintain positive, consistent communication with manager, team, and customers.
• Follow up with potential customers via phone, email and text.
• Maintain knowledge of all products, processes and systems.
• Stay current with department policies.
• Perform other related duties as assigned.

Conocimientos

Sales experience

Communication skills

Phone etiquette

Time management

CRM experience

Educación

High School Diploma or GED

Herramientas

Salesforce

Ticket View

ICOMs

RPX

Descripción del empleo

Bluepeak is seeking an Inbound Sales & Retention Specialist to drive revenue by closing sales over the phone and delivering a seamless customer experience up to installation. You will follow a prepared sales process, maintain knowledge of products, and collaborate with internal teams to resolve issues while handling inbound and outbound calls from a remote US-based team.

The role requires at least 2 years in sales or a call center, strong communication, and proficiency with MS Office and CRM