Remote Inside Sales & Retention Specialist

Pencor Services; Stroudsburg (Monroe County); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Referral program

Commission & bonuses

Job summary

Blue Ridge Communications is seeking an Inside Sales & Retention Specialist to build trusted relationships with customers and ensure the best service matches. The role combines inbound support with outbound retention campaigns in a busy call center, requiring strong listening and communication skills.

Training spans 10 weeks—6 weeks remote with live trainers, followed by 4 weeks in-person at our Lehighton facility to cover live calls and hands-on troubleshooting.

Qualifications

• High School Diploma or GED required.
• Residency in Pennsylvania and PA driver's license mandatory.
• Minimum 1 year of Customer Service and Sales/Retention experience.
• Experience with data entry and telecommunication products a plus.

Responsibilities

• Build and maintain trusted relationships with customers.
• Promote services aligned to customer needs in an inbound call center.
• Engage in outbound retention and sales projects to retain subscribers.
• Provide relation-building, problem-solving, and active listening to de-escalate concerns.
• Collaborate with Sales & Retention Team to handle spikes in call volume.

Skills

Customer Service

Sales/Retention

Communication

Problem Solving

Active Listening

Data Entry

Typing

Negotiation

Team Player

Education

High School Diploma

Tools

ICOMS GUI

Microsoft Office

Job description

Blue Ridge Communications is seeking an Inside Sales & Retention Specialist to build trusted relationships with customers and ensure the best service matches. The role combines inbound support with outbound retention campaigns in a busy call center, requiring strong listening and communication skills.

Training spans 10 weeks—6 weeks remote with live trainers, followed by 4 weeks in-person at our Lehighton facility to cover live calls and hands-on troubleshooting.