Remote Inside Sales & Retention Specialist | Earn & Grow

Pencor Services, Inc.; Lehighton (Carbon County); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Referral program

Commission on top of base pay

Incentive bonuses

Job summary

Blue Ridge Communications is seeking Inside Sales & Retention Specialists to build trusted relationships with customers. The role focuses on ensuring services match customer needs and managing inbound/outbound retention tasks.

Training starts January 11, 2027 and runs 10 weeks (6 weeks remote, 4 weeks in Lehighton). Primarily work-from-home with occasional in-office days, PA residency required, equipment provided, health insurance and incentives offered.

Qualifications

• High School Diploma or GED is required and PA residency is expected.
• At least 1 year of customer service and sales/retention experience.
• Solid computer skills and ability to navigate telecom products (data, Wi‑Fi, video, voice).

Responsibilities

• Build and maintain trusted relationships with customers.
• Promote service plans and campaigns to increase retention and sales.
• Handle inbound calls and assist with troubleshooting and problem solving.
• Work with the Sales & Retention Team to manage spikes in call volume when needed.

Skills

Customer service

Sales / Retention

Communication

Negotiation

Active listening

Problem solving

Data entry

Troubleshooting

Microsoft Office

ICOMS GUI

Education

High School Diploma or GED

Tools

ICOMS GUI Experience

Microsoft Office

Job description

Blue Ridge Communications is seeking Inside Sales & Retention Specialists to build trusted relationships with customers. The role focuses on ensuring services match customer needs and managing inbound/outbound retention tasks.

Training starts January 11, 2027 and runs 10 weeks (6 weeks remote, 4 weeks in Lehighton). Primarily work-from-home with occasional in-office days, PA residency required, equipment provided, health insurance and incentives offered.